Refund policy

Last Updated: 6 August 2026

At Svarg:, every creation is handcrafted and carefully prepared in small batches. Because our products are fragrance-based and intended for personal and home use, we do not accept returns or exchanges for change of mind, personal fragrance preference, or incorrect product selection.

We encourage you to carefully review the product description, fragrance notes, size and other details before placing your order.

NO RETURNS OR EXCHANGES

All purchases made through www.svargluxury.com are considered final sale.

We do not accept returns or exchanges for:

Change of mind or personal preference
Fragrance preference or fragrance sensitivity
Products that smell different from what you expected
Incorrect product selection
Products ordered in the wrong size or quantity
Products that have been opened, used or partially consumed
Products purchased during a sale or promotional offer, unless required by applicable law

Due to the nature of our products, we cannot accept returns of opened or used fragrance products.

DAMAGED OR INCORRECT ORDERS

We take great care in packaging every Svarg: order. If your order arrives damaged, defective, or contains an incorrect product, please contact us within 48 hours of delivery.

Please email us at [insert customer care email] with:

Your order number
A brief description of the issue
Clear photographs of the outer packaging
Clear photographs of the product and damage, where applicable
An unboxing video, where available

Our team will review the information and determine the appropriate resolution.

Where the issue is verified as a manufacturing defect, transit damage or an incorrect product sent by Svarg:, we may, at our discretion and subject to applicable law, provide a replacement or refund.

CONDITIONS FOR CLAIMS

For damaged or incorrect orders, please do not discard the product or its original packaging until the matter has been reviewed.

Claims submitted after 48 hours of delivery may not be accepted, except where a longer period is required under applicable law.

Svarg: reserves the right to request additional photographs, videos or other information reasonably required to assess a claim.

REFUNDS

Where a refund is approved, it will generally be processed to the original payment method used for the order.

The time taken for the refund to reflect in your account may depend on your bank, card issuer or payment provider.

Shipping charges, where applicable, may not be refundable unless the refund relates to an error, defect or damage attributable to Svarg: or where otherwise required by applicable law.

CANCELLATION

Orders may be cancelled only before they are dispatched.

Once an order has been processed, packed or handed over to our delivery partner, cancellation may no longer be possible.

If an eligible cancellation is accepted, the applicable refund will be processed through the original payment method.

INTERNATIONAL ORDERS

For international orders, customers are responsible for ensuring that the products ordered can legally be imported into the destination country.

Customs duties, import taxes, handling charges or other fees imposed by the destination country may be payable by the customer unless expressly stated otherwise at checkout.

Such charges are not refundable by Svarg:.

IMPORTANT

Our products are handcrafted in small batches. Minor variations in colour, texture, finish or fragrance intensity may naturally occur and are part of the character of an artisanal product. Such variations do not automatically constitute a defect.

Nothing in this Returns & Refund Policy is intended to restrict or exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.