Welcome to Svarg:

Welcome to Svarg:. These Terms & Conditions govern your access to and use of www.svargluxury.com and any purchase made through our website.

By accessing, browsing or purchasing from this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use this website.

Svarg: reserves the right to update these Terms & Conditions from time to time. Any changes will be posted on this page and will become effective upon publication.

1. ABOUT SVARG:

Svarg: is a luxury fragrance house inspired by India's rich traditions of perfumery, botanical knowledge and Gandha Shastra, reimagined for modern living.

The website www.svargluxury.com is operated by:

• Legal Business Name: [Insert legal entity name]
• Brand Name: Svarg:
• Registered Address: [Insert registered address]
• Email: [Insert official email address]
• Phone: [Insert contact number]
• GSTIN: [Insert GSTIN, if applicable]

2. USE OF THIS WEBSITE

You may use this website for lawful purposes only.

By using the website, you agree that:

• You are legally capable of entering into a binding agreement.
• The information you provide to Svarg: is accurate and complete.
• You will not use the website for fraudulent, unlawful or unauthorised purposes.
• You will not attempt to interfere with, damage or gain unauthorised access to the website or its systems.
• You will not reproduce, copy, distribute or commercially exploit any part of the website without prior written permission from Svarg:.

Svarg: reserves the right to restrict or terminate access to the website where misuse or violation of these Terms & Conditions is suspected.

3. PRODUCTS & PRODUCT INFORMATION

We take care to present our products, fragrances, materials and descriptions as accurately as possible.

However, Svarg: products are handcrafted in small batches, and slight variations in colour, texture, finish, fragrance intensity and appearance may naturally occur. Such variations are a characteristic of artisanal production and are not necessarily defects.

Product photographs are intended for representation. Actual colours may vary depending on your device, screen settings and lighting.

Fragrance perception is subjective and may vary from person to person depending on individual sensitivity, room size, ventilation, temperature and other environmental factors.

Svarg: reserves the right to modify product specifications, ingredients, packaging, pricing or availability where necessary.

4. FRAGRANCE & PRODUCT SAFETY

Our candles, reed diffusers, room sprays, wax products and other fragrance products are intended for their stated purpose only.

Customers are responsible for following all safety, care and usage instructions supplied with the product.

In particular:

• Never leave a burning candle unattended.
• Keep candles away from children, pets, flammable materials and drafts.
• Use candles and fragrance products only as directed.
• Reed diffusers and fragrance oils should not be ingested or applied to the skin unless specifically stated.
• Avoid contact with eyes and sensitive areas.
• Keep fragrance products away from heat and direct sunlight where applicable.
• Follow the care instructions supplied with each product.

Svarg: shall not be responsible for damage, injury or loss arising from misuse, improper storage, failure to follow product instructions or use contrary to the intended purpose.

5. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, Svarg: will send an order acknowledgement. Acceptance of the order is subject to product availability, payment verification and successful processing.

Svarg: reserves the right to cancel or decline an order where:

• A product is unavailable.
• There is an error in the product description or pricing.
• Payment cannot be verified or authorised.
• The delivery address is incomplete or invalid.
• There is suspected fraudulent or unauthorised activity.
• Circumstances beyond our reasonable control prevent fulfilment.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.

6. PRICING & TAXES

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, including GST where required, will be displayed at checkout or incorporated into the displayed price as applicable under law.

Svarg: reserves the right to change prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where the order is affected by an obvious pricing or technical error.

7. PAYMENT

Payments may be processed through third-party payment gateways and other payment methods made available on the website.

Svarg: does not store complete payment card details unless specifically permitted and required under applicable law and payment-industry standards.

By submitting payment information, you confirm that you are authorised to use the payment method provided.

8. SHIPPING & DELIVERY

Svarg: currently ships to locations specified on the website and at checkout.

Estimated delivery timelines displayed on the website are indicative and may vary depending on the destination, availability, courier operations, weather, public holidays, remote locations and circumstances beyond our control.

Once an order has been handed over to the shipping partner, delivery may also be subject to the courier's operational timelines.

Customers are responsible for providing an accurate and complete delivery address and contact information.

If an order is returned because of an incorrect or incomplete address, refusal to accept delivery, repeated failed delivery attempts or other circumstances attributable to the customer, additional shipping charges may apply for re-dispatch.

For international orders, customs duties, import taxes, local charges or other fees imposed by the destination country may be payable by the customer unless expressly stated otherwise at checkout.

9. RETURNS, EXCHANGES & REFUNDS

Because Svarg: products include fragrance products and items intended for personal or home use, returns and exchanges may be subject to product-specific conditions.

Please refer to our Returns & Refunds Policy for complete details regarding:

• Eligible returns
• Damaged or defective products
• Wrong products received
• Return timelines
• Exchange conditions
• Refund processing
• Shipping charges

Nothing in this section limits any consumer rights available to you under applicable law.

Where a product is damaged during transit, customers should contact Svarg: within 2 days after delivery and provide photographs or other information that may help us assess the issue.

10. CANCELLATION

Order cancellation may be requested before the order is dispatched.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

Where cancellation is accepted, any eligible refund will be processed through the applicable payment method.

11. INTELLECTUAL PROPERTY

All content appearing on this website, including but not limited to:

• The Svarg: name and identity
• Logos and trademarks
• Product names
• Fragrance descriptions
• Photography
• Product imagery
• Illustrations
• Packaging designs
• Written content
• Brand stories
• Graphics
• Website design
• Original concepts and creative material

is owned by or licensed to Svarg: and is protected by applicable intellectual property laws.

You may not reproduce, modify, copy, publish, distribute, sell, license or commercially exploit any such material without prior written permission from Svarg:.

The Svarg: name, logo, brand language, fragrance names and associated creative assets may not be used in a manner that suggests endorsement, partnership or affiliation without our written consent.

12. BRAND PHILOSOPHY & ORIGINAL CONTENT

Svarg: draws inspiration from Indian fragrance traditions, botanical heritage and Gandha Shastra.

Our creative interpretations, fragrance compositions, product concepts, storytelling, visual language and brand expressions are developed as part of Svarg:'s creative identity.

References to Indian heritage, traditional practices or historical fragrance knowledge are intended to provide cultural and creative context and should not be interpreted as claims of historical authenticity for every individual product or formulation.

13. THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party websites, payment providers, delivery partners, social media platforms or other external services.

Svarg: is not responsible for the content, availability, privacy practices, security or terms of third-party websites or services.

Your use of third-party services may be governed by their own terms and policies.

14. USER REVIEWS & CONTENT

If you submit reviews, photographs, testimonials, comments or other content to Svarg:, you confirm that:

• The content is your own or you have permission to share it.
• It does not infringe another person's intellectual property or privacy rights.
• It is not unlawful, misleading, defamatory, abusive or offensive.
• It does not contain malicious software or harmful material.

By submitting content to Svarg:, you grant us a non-exclusive, royalty-free permission to reproduce, display, publish and use that content for legitimate brand, marketing and communication purposes, subject to applicable law.

Svarg: reserves the right to remove content that violates these Terms & Conditions.

15. PERSONAL INFORMATION & PRIVACY

Svarg: respects your privacy.

Information collected through the website, including information required to process orders, payments, deliveries, customer support, communications and other legitimate business purposes, will be handled in accordance with our Privacy Policy and applicable data-protection laws.

For more information about how we collect, use, store and protect personal information, please refer to our Privacy Policy.

16. EMAILS & MARKETING COMMUNICATIONS

If you choose to subscribe to Svarg: communications, you may receive information about new collections, fragrance launches, offers, events, editorial content and other brand communications.

You may unsubscribe from promotional communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional and service-related communications may continue where necessary to fulfil an order or provide customer support.

17. WEBSITE AVAILABILITY

We aim to keep the website available and functioning accurately, but we do not guarantee that:

• The website will always be available or uninterrupted.
• All information will always be error-free or current.
• The website will be free from viruses or other harmful components.
• Every product will always be available.

We may temporarily suspend or modify the website for maintenance, technical upgrades, security reasons or other operational requirements.

18. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Svarg: will not be liable for indirect, incidental, special or consequential loss arising from the use of the website or products, except where such liability cannot lawfully be excluded.

Nothing in these Terms & Conditions excludes or limits liability that cannot be excluded or limited under applicable law, including applicable consumer protection rights.

Our liability, where legally applicable, shall be limited to the extent permitted under law and having regard to the nature of the transaction and product concerned.

19. FORCE MAJEURE

Svarg: shall not be responsible for delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, fire, flood, epidemic or pandemic, war, civil disturbance, strikes, government restrictions, transportation disruption, supply-chain interruption, technical failures or other unforeseen events.

20. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any mandatory rights available to customers, disputes arising in connection with these Terms & Conditions or purchases made through the website shall be subject to the jurisdiction of the courts having competent jurisdiction at [Insert City, State, India].

Nothing in these Terms & Conditions is intended to restrict any statutory rights or remedies available to consumers under applicable law.

21. CHANGES TO THESE TERMS

Svarg: may revise these Terms & Conditions from time to time to reflect changes in our business, products, services, technology or applicable laws.

The updated version will be published on this page with the revised Last Updated date.

Your continued use of the website following publication of changes constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.